I was able to obtain a draft copy of the ISO 9001 2015 version at this location
This copy provides an overview of the Quality Management function, and is intentionally generic to enable application across different locations and industries.
Below is an executive summary which I have posted to highlight the high-level principles and sections of this standard.
Quality Management Principles
QMP 1 – Customer Focus
The primary focus of quality management is to meet customer requirements and to strive to exceed customer expectations.
QMP 2 – Leadership
Leaders at all levels establish unity of purpose and direction and create conditions in which people are engaged in achieving the quality objectives of the organization.
QMP 3 – Engagement of People
It is essential for the organization that all people are competent, empowered and engaged in delivering value. Competent, empowered and engaged people throughout the organization enhance its capability to create value.
QMP 4 – Process Approach
Consistent and predictable results are achieved more effectively and efficiently when activities are understood and managed as interrelated processes that function as a coherent system.
QMP 5 – Improvement
Successful organizations have an ongoing focus on improvement.
QMP 6 – Evidence-based Decision Making
Decisions based on the analysis and evaluation of data and information are more likely to produce desired results.
QMP 7 – Relationship Management
For sustained success, organizations manage their relationships with interested parties, such as suppliers.
Quality Management System
Leadership
· Leadership and commitment
· Quality policy
· Organizational roles, responsibilities and authorities
Planning
· Actions to address risks and opportunities
· Quality objectives and planning to achieve them
· Planning of changes
Support
· Resources
· Competence
· Awareness
· Communication
· Documented information
Operation
· Operational planning and control
· Determination of market needs and interactions with customers
· Operational planning process
· Control of external provision of goods and services
· Development of goods and services
· Production of goods and provision of services
· Release of goods and services
· Nonconforming goods and services
Performance evaluation
· Monitoring, measurement, analysis and evaluation
· Internal Audit
· Management review
Continual improvement
· Nonconformity and corrective action
· Improvement
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